Personalised Giftbox | Large

We want to make sure you are completely satisfied with your purchase. If for any reason the Personalised Bridesmaid Giftbox | Small doesn't meet your expectations, you can return it to us within 30 days from the date of receipt. We will happily provide a full refund or exchange, provided the items are returned in their original, unused condition, and in their original packaging.

Please note that due to the personalised nature of this product, we can only accept returns for products that are defective or damaged upon receipt. It's important to us that you are happy with your purchase, and we're here to assist you with any issues that might arise. To initiate a return or to report a defective product, please contact our customer service team.

The cost of return shipping will be the responsibility of the customer unless the item arrived damaged or defective. Once we receive and inspect your return, your refund will be processed and automatically applied to your original method of payment within 7 business days. Please remember, it can take some time for your bank or credit card company to process and post the refund too.

Our aim is to ensure your Personalised Bridesmaid Giftbox arrives safely and promptly. After your order is confirmed and personalised to your specifications, it will be dispatched within 1-2 business days. Once dispatched, you can expect to receive your order within 3-5 business days.

All orders are shipped using reliable, trackable courier services, and you will receive a tracking number by email once your order is dispatched. This allows you to track the journey of your package and estimate its arrival time.

Please note, delivery times may vary due to circumstances beyond our control such as severe weather, service interruptions, etc. However, we strive to ensure that every customer receives their order within the stated timeframe. If your order has not arrived within the expected timeframe, please contact our customer service team for assistance.

We value your business and appreciate your patience in this matter. We're here to ensure your shopping experience is smooth and enjoyable from the moment you place your order to the moment it arrives at your doorstep.